FAQs
Does Samsung offer free shipping?
Samsung offers free shipping as default on all orders, saving you on extra fees. You can also opt for expedited shipping during the checkout process, but bear in mind that you'll need to pay for this faster shipping option.
Can I get a Samsung student discount?
The Samsung Education Offers Program gives students the chance to save on their Samsung purchases. To enroll, you must provide a qualifying education e-mail address. Once enrolled, you can earn up to 30% off select devices, higher trade-in credits, and more.
What is Samsung Rewards?
Samsung Rewards is the tech giant's loyalty scheme. It's free to join and gives customers between 1 - 3 points back for every $1 they spend on Samsung products depending on which tier they're in. Every 200 points are worth $1 and can be redeemed against future orders, and you'll also get bonus points when you refer a friend, plus access to exclusive discounts on selected Samsung products.
What is the Samsung trade-in service?
Samsung lets you trade in older devices for credit, including smartphones, smartwatches and more. Trading in old tech can net you as much as $1000 off your next order. If you want to check how much your old devices are worth, head to the Samsung website and find your model or enter your device's serial number. If you're happy with the price on offer, arrange a collection - Samsung will cover the cost, and the credit will be added to your account once they've received your gadgets.
What is Samsung Pay?
Samsung Pay is the brand's own digital payment platform and lets you make purchases via quick & easy contact payments from your device. Using the service can save you money, too - Samsung offers cashback on all purchases made via the platform, plus they throw in a little extra on every Samsung item you buy, letting you rack up some additional savings if you're a repeat customer.
How do I contact Samsung customer service?
If you want to get in touch with Samsung customer service, head to their website and find the contact page. From here, choose your product and Samsung will find you the best solution. You'll be able to speak to someone by phone, live chat or email.
Hints and tips
Shop the Samsung sales: Samsung regularly runs seasonal promotions around key retail holidays such as New Year's, Christmas & Black Friday, when you can see as much as 70% off the usual price of selected products. Make sure to check in around these times of year for the best prices on Samsung tech.
Samsung Military & First Responder discounts: It's not just students who get to save. Samsung also offers a 30% discount to all Government workers, Military personnel & First Responders. To save on your orders, you'll need to verify your status with a valid professional email address to qualify.
Shop for Samsung refurbished devices: Consumers can save up to 30% by purchasing renewed smartphones directly from Samsung. The devices are restored to like-new condition and are covered by a 1-year warranty.
Keep an eye out for Samsung Cashback deals: Samsung likes to offer cashback on certain items, which you can redeem through Samsung Pay and are awarded in the form of store credit. For example, we've previously seen as much as $300 cashback offers on selected Samsung TVs and soundbars.
Use the refer-a-friend scheme: Know someone who'd like a Samsung product? Rewards members can get some additional points through friend referrals. When your pal buys a Samsung product, they get 5% off their order and you can get up to $1000 in rewards.
How to use Samsung promo codes
1. Choose one of our Samsung promo codes you'd like to use and click "Get Code" to reveal it.
2. Copy the code for later, then head to the Samsung website and start shopping.
3. Add the items you want to your shopping cart as you go, then click on your cart when you're ready to place your order.
4. Below the "Order Summary," you'll find a field labeled "Enter Promo/Referral Code(s) Here."
5. Manually enter your coupon code in the provided field, click "Apply," and the coupon code will automatically be applied to your purchase.
6. Proceed through the rest of the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
